PS5 Tutorial – Step-by-step guide
Step 1. From the first screen you get when you turn ON your PS5 console, pick Add User.
Step 2. On the left side of your screen choose the Get Started button.
(Do NOT use “Play as One-Time Guest” option, because the game will not work on your personal account)
Step 3. Check the I agree checkbox and click the Confirm button.
Step 4. Choose Sign in Manually
Step 5. Type in the email and password received with your purchase, then press Sign In.
Step 6. Type in the Verification code received in the email with the credentials.
If the verification code doesn’t work, use this page to get a new code, or ask on the chatbox on the bottom right of the page.
Step 7. If you are asked to upgrade the account, please SKIP this phase.
However, if you’ve already upgraded it, use this page or talk to us on live chat to receive a new verification code.
Press OK and you will be logged in.
Step 8. Head over to the Game Library then click Your Collection.
There you will find the game you’ve purchased.
Step 9. Choose Sign in Manually Select your new game and press Download.
Step 10. You can now switch to your personal account, wait until the game is fully downloaded and enjoy it!
exceptional case：
If the game doesn’t work on your personal account, please try login again with the received account, use the form to get a new code.
Then go to Settings -> Users and Accounts
Select Other and Console Sharing and Offline Play.
Make sure Console Sharing and Offline Play is enabled.
Now, maybe you’ve added the account as a guest and that will make it disappear from your console, so you won’t have the possibility to enable “Console Sharing and Offline Play”. So please make sure you’ve added the account as a user and not as a guest.

PS4 Tutorial – Step-by-step guide
Go to Settings
Press on Login Settings
Press on User Management
Press on Create User
Press on Accept
Press on Next
Type in the received account details (via email or via Live Chat) and press on Sign In
Note: Sometimes a security code is needed (because you log in from a new device). If so, in order to get your code, please use the form on this page or use the chatbox (bottom-right of this page). Type in the Verification code received in the email with the credentials. If the verification code doesn’t work, use this form to get a new code, or ask on the chatbox on the bottom right of the page.
Press on Next (or equivalent if the account is from another region)
Press on Edit – Activate as primary (or equivalent if the account is from another region).
Press on Confirm (“Bestätigen”, or equivalent if the account is from another region).
Press on Next (“Weiter”, or equivalent if the account is from another region).
Press on Next (“Weiter”, or equivalent if the account is from another region).
Press on Next (“Weiter”, or equivalent if the account is from another region).
Press OK.
Hold the middle PS button on the controller and press on Switch User
Log in on the new account
Go to Library
Go to Purchased and start the Download
Hold the middle PS button on the controller and press on Log Out of PS4